1/29 Reading Summary
One the most interesting things about Kramden Computers is how there was a lack of proper training for employees who you would assume would need a great amount of training. The production process involved in assembling computers must require a good amount of skill and understanding of the parts. And to produce the quality of work Kramden was expecting; several other work skills would most likely come in to play. Skills most of their employees did not posses, not because of incompetence but because of lack of training.
There are several reasons organizations may avoid training, but there might be two common ones that were apparent in this particular company. Including a fear of making their employees more valuable and the lack of desire to spend money. Through previous experience, it could be too often that a company approaches their training needs with little assessment and research of what actually needs to be trained. In this instance, once Kramden decided to offer training they did not fully commit to the delivery of the training. The workers were concerned the trainers were not aware of what truly occurs on the assembly lines and presented methods not feasible to everyday work. It was apparent Kramden neglected to think about proper settings for the training and quality of instructors.
It is refreshing to come across a company that listens to their employee’s concerns and comments, and then takes the necessary actions. However, there are too many companies today claiming they listen to their employees but fail when it comes to the follow through. Employees are not just content with the fact that their bosses may occasionally ask about their concerns. They expect to see their concerns turned into solutions. If training efforts are going to produce positive outcomes then there cannot be a lack of an assessment.